Do you ship outside of Canada?
Unfortunately, we only ship to Canada at this time.
How fast do you ship?
Items in stock will ship from our warehouse within 3 business days with Canada Post Expedited Parcel. You can expect your items to show up 5-10 business days after ordering depending on where you are located in our great country.
Can I track my shipment?
Yes, tracking is included with all shipments and will be emailed to you.
It says the item is out of stock, can I still order it?
Yes. Out of stock orders can take up to 6 weeks to ship. Your order will ship complete with all numbers.
What about taxes?
Shipments to Canadian addresses will be charged GST and applicable provincial taxes.
I want to order a lot of numbers for a project, do you have bulk discounts?
For sure, please contact us at firstname.lastname@example.org when you need more than 7 individual numbers.
Do you have industry discounts for builders, architects and designers?
Yes, please contact us at email@example.com with your portfolio (website, Houzz, instagram, etc).
Do you provide installation instructions?
Yes, an installation guide is provided with every shipment, along with a mounting template which shows you where to drill your mounting holes in your wall. The mounting template allows you to orient your numbers vertically or horizontally and also allows you to customize the spacing between your numbers. See our Installation page for more details.
What about returns?
Returns are subject to a 25% restocking fee. Shipping is not included. Please contact us to obtain an RMA and return instructions. No returns will be processed without a valid RMA
I changed my mind and want a different font/color - what about exchanges?
Exchanges are treated as a return. You will receive a discount code towards your replacement equal to the restocking fee paid on your return. Contact us to obtain an RMA and return instructions.
How do I care/clean my numbers?
They're stainless steel, so they're pretty durable. Soap and water should be enough to clean and polish the surface. Please do not use abrasive materials on the surface as it may damage the color coating or brushed finish.